MENTAL HEALTH COMMUNITY SUPPORT SERVICES
ONCALL provides interpreter and translation services to the community mental health sector. At the time of writing, this service has a monthly spending cap and is accessed on a ‘first come, first served basis’. Authorised agencies have a PIN which is quoted when requesting translating or interpreting services through ONCALL. Agencies can find their PIN by telephoning ONCALL on 03 9867 3788.
CLINICAL SERVICES
Clinical mental health services can access interpreters and translators as required through their internal mechanisms. Ask your manager about the process in your workplace.
PRACTITIONERS WORKING IN OTHER MENTAL HEALTH SUPPORT ROLES
Practitioners in various Department of Health and Human Services (DHHS) funded services can utilise the DHHS language services credit line. These include practitioners working in community health settings, Alcohol and Other Drugs services and homelessness services. The Victorian Interpreting & Translating Service (VITS) – or LanguageLoop – is the current provider of the credit line.
- Language Loop — languageloop.com.au
Learn about VITS here. - Health Victoria — health.vic.gov.au/about/populations/cald-health/language-services-credit-line
Services eligible for the credit line can be found here.
ACCESSING INTERPRETERS FOR THE NDIS
VTMH OFFERS RESOURCES WHICH BUILD THE CAPACITY OF MENTAL HEALTH PRACTITIONERS TO WORK WITH INTERPRETERS
- Online learning module – vtmh-workingwithinterpreters.online
- Advanced workshop – vtmh.org.au/education/workshops/
- Practice tips poster and project report – vtmh.org.au/interactive-online-learning/
Launched as part of the Approaching work with interpreters in mental health settings project.